Question 1

How quickly do you respond to inquiries?

Accepted Answer

We typically respond to inquiries within 24 hours Monday–Friday.

Question 2

What support channels are available?

Accepted Answer

We offer support via email and phone to both our support team and dedicated account managers for Enterprise clients.

Question 3

Do you offer on-site support?

Accepted Answer

Yes, we provide on-site support for enterprise clients and complex implementations. Remote support is available for most issues.

Question 4

What are your business hours?

Accepted Answer

Our teams are available Sunday–Thursday, 9:00 AM–6:00 PM Israel Time (IST). Enterprise clients receive extended support options.

Question 5

How do I escalate an issue?

Accepted Answer

You can escalate issues through your dedicated account manager or by contacting our support team. We have clear escalation procedures for urgent matters.

Question 6

Do you offer training services?

Accepted Answer

Yes, we include comprehensive training programs for all our solutions, including on-site training and remote web-based solutions.